MEMBERS FAQ

How will I be charged for my membership?

Fashion Travel Lounge memberships renew automatically and you will be charged on a rolling annual or monthly basis. ​Members on Monthly Plans  will always be billed on the 1st day of the month. Your first payment will automatically be prorated. Members on Annual Plans will be billed on the day of purchase and on the same day of each following year.

Is my online payment secure?

Your payment details are completely secure. ​​

How do I update my account details?

To update any of your account details please log in to The Fashion Map website with your login details and go to your account area.

1. Open your Account
2. Click the 'Update credit card' link under the 'Billing' section
3. Enter your new card information and click 'Update Credit Card'​.

How do I get notified for events?

We will communicate with all Members directly to let them know the details of our events or other membership news.

How do I change plans or join new plans?

1. Open your Account.
2. Click the 'Join new plan' or 'Change plan' button under the 'Plans' section. The 'Join new plan' button will only appear if there is an additional public plan available to join. The 'Change plan' button will only appear if there is a public recurring payment or multiple payment plan available for you to join.
3. Select a new plan from the dropdown and then choose your payment details.

​Any plans you were previously on will always be listed under the Plans section in your Account.

How do I invite people to my Group Plan subscription?

We will send the Group Plan Sign Up Link to an admin at the business/organization to distribute to designated employees.

How do I view my charge history?

1. Open your Account.
2. Click the 'View charge history' link under the 'Billing' section.

How do I change my password?

1. Open your Account.
2. Click the 'Change Password' link under the 'Profile' section.
3. Fill in the form and click 'Update Password'.
   

How do I edit my profile information?

1. Open your Account.
2. Click on 'Edit your profile' under the Profile section.
3. Change any information you want then click 'Update Profile' at the bottom.

How do I edit my email address?

1. Open your Account.
2. Click the 'Change your email' link under Profile.
3. Fill in the form and click 'Update Email'.
   
4. You will see an email confirmation message bar appear at the top of the screen.
   
5. ​Open the email in your inbox and click the 'Click Here' link to confirm the change.
   

How do I log out?

Unless you log out as described below, you will stay logged in for an entire year before being required to log in again. If you visit your site before the year is up, the time starts over and you won't be logged out for another year.

1. Open your Account.
2. Click the 'Log out' link to logout of your account.
3. After you log out, you will be automatically redirected to the website's home page.

What is your cancellation policy?

​After your payment has been processed and your membership has started, you may cancel your membership at any time. When you cancel you will continue to have full access for your remaining membership period but your membership will not be auto-renewed. Please click here to view our full terms for cancellations and refunds.

How do I cancel my subscription?

To cancel your membership, please ensure you are signed in to the The Fashion Map website with your Fashion Travel Lounge login details and go your account area.

1. Log in and open your Account
2. Click the 'View or cancel plans' link under 'Billing'
3. Click the 'Cancel subscription' link under the plan you want to cancel

​Keep in mind, you can only cancel a recurring plan or multiple payment plan (after all payments have been made).

How can I ask a question that is not listed here?

Complete the form below or email us at members@thefashionmap.co with any questions you may have.